Privacy policy
Registered name: RJ Lifestyles Limited
This privacy notice tells you what to expect us to do with your personal information.
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
Contact details
Post: 64 Porchester Road, LONDON, W2 6ET, GB
Telephone: 0207 034 0000
Email: nottinghill@collectivepilates.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Date of birth
· Purchase or account history
· Payment details (including card or bank information for transfers and direct debits)
· Health information (including dietary requirements, allergies and health conditions)
· Account information
· Call recordings
We also collect or use the following information to provide services and goods, including delivery:
· Health information
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Purchase history
· Account information, including registration details
· Marketing preferences
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Purchase or viewing history
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Account information
· Purchase or service history
· Video recordings of public areas
· Call recordings
· Customer or client accounts and records
· Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We process personal information for certain legitimate business purposes, which include some or all of the following: - where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers. - to provide communications which we think will be of interest to you Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. This includes the extent of communications being proportionate to recent visit history. You have the right to object to this processing if you wish, and if you wish to do so, please email nottinghill@collectivepilates.com. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o to provide communications which we think will be of interest to you
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. This includes the extent of communications being proportionate to recent visit history. You have the right to object to this processing if you wish, and if you wish to do so, please email nottinghill@collectivepilates.com. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o to identify and prevent fraud
o to ensure the safety of our staff and our customers
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so, please email nottinghill@collectivepilates.com. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.
Where we get personal information from
· Directly from you
· CCTV footage or other recordings
· Suppliers and service providers
· Third parties: Epassi UK Limited, Mindbody, Inc, Classpass UK Limited
How long we keep information
We will retain your information for as long as we have reasonable business needs and in line with legal and regulatory requirements or guidance.
Who we share information with
Data processors
MindBodyOnline (MBO)
MBO is our business management software in which we store and manage your personal data to enable us to provide our services to you. https://www.mindbodyonline.com/privacy-policy
Google Analytics
We use Google Analytics to analyse how users interact with our site to improve our business processes and your experience with us. https://policies.google.com/privacy
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our site and recommend that you check the policy of each site you visit.
Others we share personal information with
· Organisations we’re legally obliged to share personal information with
· Emergency services
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Mindbody, Inc
Category of recipient: CRM provider
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
17 October 2024